91piso Frequently Asked Questions

Creating a 91piso account takes just a few minutes. Click the Register button on the homepage, fill in your full name, date of birth, mobile number or email, and create a password. You must be at least 21 years old to register. Once submitted, you will receive a verification message to confirm your account before you can start playing.

91piso requires a valid Philippine government-issued ID for KYC — accepted IDs include your PhilSys National ID, passport, UMID, SSS ID, or driver's licence. You may also be asked to submit a recent proof of address. KYC must be completed before your first withdrawal is processed. Submitting clear, legible photos speeds up verification significantly.

No — 91piso strictly allows one account per person. Duplicate accounts are detected through identity and device verification, and any additional accounts found will be closed. Balances in duplicate accounts may be forfeited. If you have accidentally created a duplicate account, contact 91piso support immediately to resolve it without penalty.

On the 91piso login page, click "Forgot Password" and enter the mobile number or email address registered to your account. You will receive a reset link or OTP. Follow the instructions to create a new password. If you no longer have access to your registered contact details, reach out to 91piso support via live chat for manual identity verification and account recovery.

To close your 91piso account permanently, contact the support team via live chat and submit a formal account closure request. Any remaining real-money balance will be withdrawn to your verified payment method before closure. Note that account closure is different from self-exclusion — if you are closing your account due to gambling concerns, the Responsible Gaming team can also help you explore self-exclusion options first.

Log in to 91piso, go to the Wallet section, and select GCash as your deposit method. Enter the amount you want to deposit and confirm. You will be redirected or given instructions to complete the transfer from your GCash app. GCash deposits at 91piso are typically credited to your gaming wallet within seconds. The minimum deposit via GCash is ₱20.

The minimum deposit at 91piso is ₱20. This applies across all supported payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. Maximum deposit limits vary by payment method and may also be subject to individual account limits set by 91piso's compliance team. There is no deposit fee charged by 91piso itself, though your bank or e-wallet provider may apply their own transaction charges.

GCash and PayMaya withdrawals at 91piso are prioritised for speed. Once your withdrawal request has been approved — which typically happens within a few hours during standard processing hours — the funds are sent to your e-wallet promptly. GCash and PayMaya transfers generally arrive within minutes of processing. Withdrawals submitted outside business hours may be queued for the next processing cycle.

Yes, 91piso supports withdrawals to BPI, BDO, and Metrobank. Bank transfer withdrawals take longer than e-wallet withdrawals — typically one to three banking days depending on the bank's processing schedule. Withdrawals are only sent to bank accounts registered in your own name, matching your verified KYC details. Third-party bank transfers are not permitted.

91piso does not charge platform fees for standard deposits or withdrawals. However, your payment provider — whether GCash, PayMaya, or your Philippine bank — may apply their own transaction or service fees independently of 91piso. Always check your e-wallet or bank's current fee schedule. If you believe an unexpected fee has been applied by 91piso, contact support with your transaction reference number.

91piso offers an extensive selection of slot games from leading providers, with a strong lineup of JILI slots that are very popular among Filipino players — titles like Fortune Gems, Super Ace, Crazy 777, and Golden Empire. Beyond JILI, the 91piso slot library includes games from other top studios covering classic fruit machines, video slots, progressive jackpots, and fishing game hybrids.

Yes, 91piso features a full live casino section with real dealers streaming games around the clock. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Sic Bo. Live dealer games run 24 hours a day, so whether you are playing from Manila, Cebu, or Davao, there is always a table open. Bet limits vary by table to accommodate both casual and high-volume players.

Absolutely. The entire 91piso platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — just open your mobile browser, go to 91piso.net, and log in. All games including slots, live casino, bingo, and fishing games are available on mobile with touch-friendly controls. The experience is smooth even on a standard mobile data connection.

All slot and table games on 91piso use certified Random Number Generator (RNG) technology, independently audited for fairness. Live casino games use physical cards, wheels, and dice operated under studio conditions with continuous camera coverage. Return to Player (RTP) percentages for each game are published in the game's information panel. 91piso does not alter game outcomes and has no ability to do so.

91piso offers a welcome bonus for newly registered players. The bonus is credited automatically to your account after your first qualifying deposit — no bonus code is needed. The exact bonus percentage and maximum amount are published on the 91piso promotions page and are subject to change. To receive the welcome bonus, ensure your account is fully registered and make a deposit that meets the minimum qualifying amount stated in the promotion terms.

A wagering requirement is the number of times you must bet bonus funds before the resulting winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawal is unlocked. At 91piso, wagering requirements for each bonus are clearly stated in the promotion's individual terms. Not all games contribute equally to wagering — slots typically contribute 100%, while live casino games may contribute less.

Yes, 91piso rewards regular players through an ongoing loyalty programme where points are earned as you play. Accumulated points can be exchanged for bonus credits or other rewards. Players with higher activity levels may be invited to the VIP tier, which includes priority withdrawal processing, dedicated account management, exclusive promotions, and higher deposit and withdrawal limits. Details of the current loyalty programme are available in the Promotions section after login.

Generally, only one active bonus can be held at a time at 91piso. If you already have an active bonus with an incomplete wagering requirement, you will need to complete or forfeit that bonus before claiming a new one — unless the specific promotion explicitly states that stacking is allowed. To avoid confusion, check the current bonus status in your 91piso wallet before opting into a new promotion.

91piso operates under the regulatory framework governing online gaming in the Philippines. The platform is designed for Filipino players and complies with the requirements set by PAGCOR, the primary government body overseeing gaming operations in the country. Players can game on 91piso with the assurance that the platform operates transparently and is subject to Philippine regulatory oversight.

The minimum age to play real-money games at 91piso is 21 years old, as required under PAGCOR regulations. This is strictly enforced through age declaration at registration and government ID verification during the KYC process. Accounts found to be held by individuals under 21 are closed immediately. If you are under 21, you are not permitted to access or use the 91piso platform.

Deposit limits can be set directly from your 91piso account settings under the Responsible Gaming section. You can choose a daily, weekly, or monthly limit — once the limit is reached, further deposits are blocked for that period. Limit reductions take effect immediately. Increases require a 24-hour waiting period before they become active, providing a built-in buffer to protect against impulsive decisions.

Self-exclusion at 91piso temporarily or permanently prevents access to your account. Options range from 3 months to permanent exclusion. Once a self-exclusion is active, login is disabled and all promotional communications are stopped. To request self-exclusion, contact the 91piso support team via live chat — it is processed immediately, at any time of day. During exclusion, your account balance is preserved and can be withdrawn once the period ends (or immediately for permanent exclusions).

If you are concerned about your gambling, take action sooner rather than later. Log in to 91piso and use the responsible gaming tools — set a deposit limit, activate a cooling-off period, or request self-exclusion from the support team. You can also reach out to the PAGCOR Problem Gambling Helpline, which provides free, confidential support for Filipino players and their families. 91piso's support team is available 24/7 and will handle your request with care and discretion.

91piso customer support is available 24 hours a day, 7 days a week — including Philippine public holidays. The fastest way to reach the team is via live chat, accessible from within your logged-in account. You can also send an email to [email protected] for non-urgent enquiries. The support team covers all topics including account issues, payment queries, game questions, and responsible gaming requests.